Product support
Send the details needed to investigate.
For instructions, quality documents, product complaints, suspected defects, or adverse events, contact cs@vivometra.com.
Product documentation
Include the product name, SKU or ASIN, destination market, and the document requested.
Request product documentsProduct complaint
Include the product name, lot number, expiry date, order channel, photos of the package and device, the instructions used, specimen type, timing, and the issue observed.
Report a product complaintSuspected adverse event
Stop using the affected product when appropriate, preserve the package and device, and seek qualified medical or veterinary care when needed. Include contact details, product and lot information, event date, outcome, and any immediate action taken.
Report a suspected adverse event